Question 1

Terms Of Service (TOS)

Accepted Answer

Last Updated: January 05, 2026

I. Introduction
This Terms of Service Agreement ("Agreement") is a legal agreement between Purely Infused ("we," "us," or "our") and you ("User," "you," or "your") that governs your use of our website, online store, and services (collectively, the "Services"). By accessing or using our Services, including browsing our site or making a purchase, you agree to comply with and be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you must not use our Services. This Agreement applies to all visitors, users, and others who access the Services.
We may update this Agreement from time to time. We will notify you of significant changes by posting the new version on our site. Your continued use after changes means you accept them.

II. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services and make purchases. By using our Services, you represent that you meet this requirement.
Prohibited Use and Activities
You agree not to engage in any of the following prohibited activities in connection with the Services:
Breaking any local, state, national, or international laws.
Violating copyright, trademark, or other intellectual property laws.
Hacking, introducing viruses, malware, or tampering with the Services.
Conducting scams or fraudulent activities.

We reserve the right to suspend or terminate your access to the Services, without notice, for any conduct that we, in our sole discretion, believe violates this Agreement or is harmful to us or the Services.

III. Intellectual Property Rights
All content on the Services, including but not limited to text, graphics, logos, images, product photos, audio clips, digital downloads, and data compilations, is the property of Purely Infused or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services outside of our Intellectual Property Policy.

IV. Products and Orders
We sell handmade candles, wax melts, and related refillable products. Product descriptions, images, and availability are provided for informational purposes and may change without notice. We strive for accuracy but do not guarantee it.
By placing an order, you agree to provide accurate billing and shipping information. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unavailability.
Pricing and Payments
All prices are in USD and subject to change. Prices do not include taxes or shipping, which will be added at checkout where applicable.
We accept payments via Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and other major payment services. All payments are processed securely. If a payment fails, we may cancel the order.

V. Limitation of Liability
To the fullest extent permitted by law, Purely Infused shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products, including but not limited to loss of profits or data. Our total liability shall not exceed the amount you paid for the product in question.

VI. Disclaimer of Warranties
Products are sold "as is" except as stated in our refund policy. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, to the extent allowed by law.

VII. Third-Party Links and Services
Our site may link to third-party sites (e.g., YouTube, payment processors). We are not responsible for their content, policies, or practices.

VIII. Governing Law and Dispute Resolution
This Agreement is governed by the laws of North Carolina, without regard to conflict of laws principles. Any disputes shall be resolved through informal negotiations first, then binding arbitration in Wilkesboro, North Carolina if needed.

IX. Contact Us
For questions about this Agreement, contact us at:
contact@purelyinfused.net 
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Question 2

Privacy Policy

Accepted Answer

Last Updated: January 05, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy section explains how we collect, use, share, and safeguard your data when you use our Services.

I. Information We Collect
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, shipping/billing address, phone number, and payment details (processed securely via third-party providers like Stripe or PayPal—we don't store full card info).
Usage Data: Automatically collected info like IP address, browser type, device details, pages visited, and time spent on our site (via cookies and tools like Google Analytics).
Other Data: If you submit forms (e.g., for returns), we collect the details you provide.

II. How We Use Your Information
To process orders, ship products, and provide customer support.
To send promotional emails or updates (you can opt out anytime).
To improve our site, analyze trends, and prevent fraud.
For legal compliance (e.g., tax reporting).

III. Sharing Your Information
We share data only as needed:
With service providers (e.g., USPS for shipping, payment processors).
If required by law or to protect our rights.
We do not sell your data to third parties.

IV. Your Rights
Access, update, or delete your data by emailing contact@purelyinfused.net.
Opt out of marketing communications.
For California residents (CCPA): You have rights to know, delete, and opt out of data sales (we don't sell data).
For EU residents (GDPR): Additional rights like data portability—contact us.

V. Security
We use reasonable measures (e.g., SSL encryption) to protect your data, but no system is 100% secure.

VI. Cookies and Tracking
We use cookies for site functionality and analytics. You can manage them via your browser settings.

VII. Children's Privacy
Our Services are not for children under 13—we don't knowingly collect their data.

VIII. Changes to This Privacy Section
We'll update this and notify you of material changes.

IX. Contact Us
For questions about this Agreement, contact us at:
contact@purelyinfused.net  
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Question 3

Intellectual Property (IP) Policy

Accepted Answer

Last Updated: January 05, 2026

At Purely Infused, we value creativity and community. This Intellectual Property Policy outlines our ownership of intellectual property (IP) and provides guidelines for how you may use certain elements, such as our logos, under specific rules. This policy is a part of our Terms of Service and applies to all users of our website, products, and services.

I. Ownership of Intellectual Property
All content associated with Purely Infused, including but not limited to text, graphics, logos, trademarks, images, product photos, audio clips, digital downloads, data compilations, software, and any other materials (collectively, "IP"), is owned by Purely Infused LLC or our licensors. This IP is protected by United States and international copyright, trademark, and other intellectual property laws.
We reserve all rights not expressly granted in this policy. Unauthorized use may violate these laws and could result in legal action.

II. Limited License for Use
We encourage fans and customers to share their love for our products! Subject to the rules below, we grant you a limited, non-exclusive, non-transferable, revocable license to use our logos (and similar branding elements) for personal, non-commercial purposes. This does not extend to other IP like product photos, designs, or copyrighted content unless explicitly stated. Examples of allowed use include:
Sharing our logo on your personal social media to show support (e.g., "Loving my new candle from Purely Infused!").
Using our logo in fan art or personal projects that promote our brand positively.
For any commercial use (e.g., reselling, advertising, or incorporating into your own products), you must obtain our prior written permission by contacting us at contact@purelyinfused.net.

III. Rules for Using Our Logos and IP
To ensure our brand is represented accurately and respectfully, you must follow these specific rules when using our logos or any permitted IP:
No Modifications: Do not alter, distort, recolor, or modify the logo in any way. Use only the official versions available on our website [link to a brand assets page if you have one, or say "contact us for official files"].
Attribution Required: Always include a clear attribution, such as "Logo courtesy of Purely Infused" with a link back to our website (www.purelyinfused.com) where possible.
No Endorsement Implication: Do not use our IP in a way that suggests endorsement, sponsorship, or affiliation with Purely Infused unless we have explicitly agreed in writing. For example, don't imply that we sponsor your event or product.
Non-Commercial Only (Without Permission): Use must be for personal, educational, or promotional purposes that benefit our brand. No selling, merchandising, or profiting from our IP without approval.
Respectful and Lawful Use: Do not use our IP in connection with illegal, offensive, defamatory, or harmful content. Avoid associating it with competing products or anything that could damage our reputation.
Quality Standards: Ensure the logo is displayed clearly and at a high quality (e.g., no pixelation or low-resolution versions).
Revocation: We may revoke this license at any time if we believe you're not following these rules. Upon notice, you must immediately stop using our IP.
If you're unsure about a specific use, please reach out - we're happy to discuss!

IV. Prohibited Uses
Beyond the rules above, you may not:
Reproduce, distribute, modify, create derivative works from, publicly display, or transmit any IP without our consent (except as allowed under the limited license).
Use our trademarks (e.g., "Purely Infused") in domain names, social media handles, or business names without permission.
File for trademarks or copyrights on anything derived from our IP.
Use our IP in AI-generated content, deepfakes, or misleading contexts.

V. Reporting Infringements
If you believe someone is infringing on our IP, or if your content has been mistakenly removed, please contact us at contact@purelyinfused.net with details. We'll investigate promptly.

VI. DMCA Notice (For Copyright Infringements)
We comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used on our site without authorization, send a notice to our designated agent at contact@purelyinfused.net including:
Your signature (physical or electronic).
Identification of the copyrighted work.
Identification of the infringing material.
Your contact info.
A statement of good faith belief that the use is unauthorized.
A statement under penalty of perjury that the info is accurate.
We'll respond and may remove the material if valid.

VII. Changes to This Policy
We may update this policy periodically. Changes will be posted here with the updated date. Continued use of our services after changes means you accept them.

VIII. Official IP Downloads
To download the official files to use, visit our Intellectual Property Library page.

IX. Contact Us
For questions about this Agreement, contact us at:
contact@purelyinfused.net  
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Question 4

Return & Refund Policy

Accepted Answer

Last Updated: January 05, 2026

We're committed to your satisfaction and sustainability! Here's everything you need to know about returns and refunds:

I. What We Accept
We accept returns on unused and unopened products within 30 days of delivery.

II. Conditon
Items must be in their original packaging and in a resellable condition. Unfortunately, due to hygiene and safety reasons, we cannot accept returns on used, opened, or lit products (such as candles that have been burned or wax melts that have been melted). Exceptions to this include:
Damaged or defective items: Contact us immediately with photos - we'll arrange a free replacement or full refund.
Wrong item shipped: We'll cover return shipping and send the correct product.

III. Return Process
Process in returning is as follows:
Email us at contact@purelyinfused.net with your order number and reason for return, or fill out our Return Form.
We'll provide a return authorization and prepaid shipping label (if applicable).
Once received and inspected, refunds are issued to your original payment method within 7-10 business days.

IV. Notices
Shipping for defective, broken, or wrong products will be at no cost to the customer. You may return products to the address listed on the website, but the return label will not be paid for, and you will not recieve a refund.

V. Non-Returnables
Non-returnable items include:
Gift Cards
Sale Items
Products in Rejected Return Forms

VI. Contact Us
For questions about this Policy, contact us at:
contact@purelyinfused.net  
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Question 5

Shipping Information

Accepted Answer

Last Updated: January 05, 2026

We want your order to arrive quickly and smoothly! Here's what you can expect:

I. Free Shipping
Enjoy free standard shipping on all orders over $35!

II. Standard Shipping Rates
For orders under $35, shipping costs range from $8 to $15 (calculated at checkout).

III. Delivery Times
Products shipped directly from Purely Infused are sent via USPS and typically arrive 1-2 weeks after processing.
Note: Delivery estimates are from the ship date and do not include weekends or holidays.

IV. Multiple Shipments
Some products may be fulfilled by third-party partners and shipped separately. This means items could arrive at different times, but we'll keep you updated with tracking info for each package.

V. Order Processing
We process and ship orders as quickly as possible, usually within 1 week. You will recieve an email when the shipping label has been created.

VI. Contact Us
For questions about this Policy, contact us at:
contact@purelyinfused.net  
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Question 6

Burn & Return Program Information

Accepted Answer

Last Updated: January 05, 2026

Help us reduce waste and go green! Our Burn and Return Program rewards you for reusing containers from eligible refillable products (candle jars, wax melt clamshells, and any others we specify).

I. How It Works
Fully use your product (burn the candle or melt the wax).
Clean the container thoroughly (remove any remaining wax/residue for safe reuse).
Return it in person in good, reusable condition (no cracks, major damage, or excessive residue).
We'll inspect it and issue a 25% discount code valid on one replacement item of the same type (e.g., a new candle for a returned jar).
Note: Currently in-person only to ensure containers are properly inspected and sanitized for reuse. (We may expand this in the future!)

II. Why In-Person
Handling used containers via mail adds complexity, shipping costs, and environmental impact - we want to keep this program simple, safe, and truly sustainable.

III. Contact Us
For questions about this Program, contact us at:
contact@purelyinfused.net  
or mail us at
Purely Infused
1275 Blowing Rock Rd, PMB 1049
Boone, NC 28607

Purely Infused

Tea-Infused Candle Store

Policy Page

Terms Of Service (TOS)

Privacy Policy

Intellectual Property (IP) Policy

Return & Refund Policy

Shipping Information

Burn & Return Program Information

Archived Policies